Privacy Policy


We understand that Your privacy is important to You and that You care about how Your information is used and shared online. We respect and value the privacy of everyone who visits Our Site or Uses Our Services and will only collect and use information in ways that are useful to You and in a manner consistent with Your rights and Our obligations under Data Protection Legislation.

  1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings: 


means, collectively, the personal / identifying information and credentials used to access parts of Our Site and to access Our Content and Services and those of third party providers with which we work;


means all trademarks, symbols, figures, marks, logos, words, names, graphics or combinations thereof employed by UHA to make distinct and uniquely identify its products and services;


means the entity that determines the purpose and means of processing Personal Data;


means a small text file placed on Your computer or device by Our Site when You visit certain parts of Our Site and/or when You use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;

“Data Protection Legislation”

means the Data Protection Act 1998, the Regulation and other applicable data protection legislation as and when it becomes applicable;


means a member of the UHA network;

“Our Site”

means this website,;

“Personal Data”

has the meaning as defined in the Data Protection Legislation;


means the entity that is responsible for processing Personal Data on behalf of a Controller;


means Regulation (EU) 2016 / 679 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data;


means collectively any online facilities, tools, services, products, widgets, API or information that We make available through the Site either now or in the future;

“UHA Network”

means the affiliated group of Members operating under the UHA Brand

“UK and EU Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015;


means UHA, a limited company registered in England and Wales under 10117216, whose registered address is 116-118 Chancery Lane, London, United Kingdom, WC2A 1PP and whose main trading address is 116-118 Chancery Lane, London, United Kingdom, WC2A 1PP.


means, any user of Our Site and of our content and Services.


  1. Information About Us

Our Site,, is owned and operated by UHA Ltd, a limited company registered in England and Wales under 11057681, whose registered address is 116-118 Chancery Lane, London, United Kingdom, WC2A 1PP and whose main trading address is 116-118 Chancery Lane, London, United Kingdom, WC2A 1PP.

  1. Scope – What Does This Policy Cover?

This Privacy Policy applies only to Your use of Our Site or Our Services. It does not extend to any websites that are linked to from Our Site or to the personal sites of Our Members, nor does it apply to any services that such Members supply outside of the UHA Network. We have no control over how Your data is collected, stored or used by other websites or by Members offering services outside of the UHA Network and We advise You to check the individual privacy provisions relating to any such websites and services before providing any data to them.

UHA handles Personal Data both as a Controller and as a Processor. This Policy applies to Our use of all data collected or processed by us in relation to Your use of Our Site or Our Services.

  1. What Data Do We Collect?

We may collect and process the following information:

4.1       Information that You provide to Us, via Your use of Our Site or Our Services, where You voluntarily consent to submitting it, for example, when:

  • registering for an Account
  • filling in forms or fields on Our Site,
  • accessing and interacting with Services provided by Us; or
  • corresponding with us in any way.

The information that You provide to us may necessarily include Personal Data including Your name, address, correspondence details, financial details, property valuations or other such data, pertaining to You, Your home or in relation to Services that You procure from us.

4.2       Information that we collect about You through Your use of Our Site or Our Services, including some Personal Data that will be collected automatically by Our Site (for further details, please see section 12 on Our use of Cookies). This may include:

4.2.1    Information around Your (internet protocol) IP, browser type and related information, operating system and related technical data.

4.2.2    Information pertaining to Your use of our site, including full URL data,  use or view of products and services and site performance and usage data pertaining to Your visit.

  1. How Do We Use Your Data?

5.1         All Personal Data is stored securely in accordance with the principles of Data Protection Legislation. For more details on security see section 6, below.

5.2         We use data, including Personal Data, collected from You, to facilitate Your use of Our Site and Our Services. This includes:

  • managing Your Account;
  • managing Your access to Our Site;
  • personalising and tailoring Your experience on Our Site;
  • supplying Our products and Services as well as those of permitted third parties to You or providing You with information about same;
  • personalising and tailoring Our products and Services for You;
  • responding to communications from You;
  • notifying You of changes to Our products and Services;
  • market research;
  • analytics pertaining to Our site; and
  • to make suggestions and recommendations to You about products and services that may interest You.

5.3         With Your affirmative consent, (which You may revoke at any time by clicking a link to unsubscribe, by changing Your preferences from within Your account management page or by contacting us at and/or where permitted by law, We may also use Your data for marketing purposes, which may include contacting You by email or in-site notification, with information, news and offers on Our products andServices. With Your  affirmative consent (which You may revoke at any time by clicking a link to unsubscribe, by changing Your preferences from within Your account management page or by contacting us at and/or where permitted by law, We may also allow permitted third parties to contact You in respect of their good and services, strictly as they relate to Your use of Our Site or Our Services. We will not, however, send You any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect Your rights and comply with Our obligations under Data Protection Legislation including the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

  1. How and Where Do We Store Your Data?

6.1         We only keep Your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have Your permission to keep it and/or as required under Data Protection Legislation or other legislation or regulatory requirements.

6.2         Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).

6.3         Data security is of great importance to Us, and to protect Your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.

6.4         Steps We take to secure and protect Your data include:

6.4.1      Encryption of communication between users and our servers by enforcing SSL

6.4.2      Encryption of sensitive data, such as communication between users, at rest

6.4.3      Applying proactive security best practices

6.5         Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that You are advised to take suitable precautions when transmitting to Us data via the internet.

  1. Do We Share Your Data?

7.1         We may share Your data with other companies in Our group where we have a legitimate interest to do so. This includes Our subsidiaries and/orOur holding company and its subsidiaries.

7.2         We contract with third parties to process data, including Personal Data, on our behalf and to supply products and services to You on Our behalf. These may include, but are not limited to, IT services, payment processing, delivery of goods and services, property valuation services, other property related searches, conveyancing, mortgage lending, anti-money laundering searches, due diligence searches, search engine facilities, advertising and marketing. In some cases, the third parties may require access to Your Personal Data. Where any of Your Personal Data is required for such a purpose, We will ensure that Your data is processed securely, and in accordance with Data Protection Legislation.

7.3         We will only share Personal Data where We have a lawful basis for doing so. typically, although not exclusively, this will be because:

7.3.1      You have given us clear, unambiguous affirmative consent to do so; or

7.3.2      the processing is necessary to fulfil a contract that You have entered into or as a preliminary to You entering into a contract; or

7.3.3      there is a legitimate interest in providing your Personal Data to a specific third party, for example, where You have requested a specific service from them and Your personal data is required to maximise the delivery of that service to You.   

7.4         We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any Personal Data. We may from time to time share such anonymised data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used in compliance with Data Protection Legislation.

7.5         In certain circumstances We may be legally required to share certain data held by Us, which may include Your Personal Data, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from You in order to share Your Personal Data in such circumstances and will comply as required with any legally binding request that is made of Us.

  1. What Happens If Our Business Changes Hands?

8.1         We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.

8.2         In the event that any of Your data is to be transferred in such a manner, You will not be contacted in advance and informed of the changes.

  1. How Can You Control Your Data?

9.1         When You submit Personal Data, to Us You will be given options to restrict Our use of Your data. In particular, We aim to give You strong controls on Our use of Your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us or select third parties which You may do by declining the option to receive such communications at the point of accessing the Services or by unsubscribing using the links provided in Our emails,  by managing Your Account or through making a request under section 11 – below.

  1. Your Right to Withhold Information

10.1      You may access certain areas of Our Site without providing any data beyond that required for the function that You wish to use, to operate. However, to use all features and functions available on Our Site or within Our Services and specifically where Your Personal Data is a prerequisite for the operation of that Service You may be required to submit or allow for the collection and processing of certain data. Where that is the case, We will advise You at the point that You seek access to such Services. Where, in such circumstances, you chose to withhold any Personal Data requested by us, it may not be possible to access parts of Our Site or to use the Services that you are requesting access to.

10.2      You may restrict Your internet browser’s use of Cookies. For more information, see section 12.

  1. How Can You Access Your Data?

11.1     Subject to the provision of this Clause 11, You have the legal right to:

11.1.1              ask for a copy of any of Your Personal Data controlled by Us.  

11.1.2              correct any information that is controlled by Us

11.1.3              delete information controlled by Us

11.3     We will not charge a fee for complying with such requests unless the request is manifestly unfounded or excessive or unless repeated requests are made for the same data. Such fee shall not exceed £10 per instance.

11.4     Requests should be made by email to

11.5     Where We are the Controller of the Personal Data that You have requested, We will respond to the request within 1 month, unless the request is particularly complex.

11.6     As data Controller We may exercise the right to withhold details of Personal Data requested by You where disclosure would adversely affect the rights and freedoms of others. 

  1. What Cookies Do We Use and What For?

12.1      Our Site may place and access certain first party Cookies on Your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve Your experience of Our Site and to provide and improve Our products and Services. For more details, please refer to section 5, above, and to section 12.6 below. We have carefully chosen these Cookies and have taken steps to ensure that Your privacy is protected and respected at all times.

12.2      By using Our Site, You may also receive certain third-party Cookies on Your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. We use third party Cookies on Our Site for analytics, advertising and general business purposes. For more details, please refer to section 5, above, and to section 12.6 below. These Cookies are not integral to the functioning of Our Site.

12.3      All Cookies used by and on Our Site, are used in accordance with current UK and EU Cookie Law.

12.4      Our Site uses analytics services provided by Google Analytics.Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. This, in turn, enables Us to improve Our Site and the products andServices offered through it. You do not have to allow Us to use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to Your privacy or Your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for You.

12.5      You can choose to enable or disable Cookies in Your internet browser. Most internet browsers also enable You to choose whether You wish to disable all cookies or only third-party cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in Your internet browser or the documentation that came with Your device.

12.6      You can choose to delete Cookies at any time however You may lose any information that enables You to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

12.7      It is recommended that You keep Your internet browser and operating system up-to-date and that You consult the help and guidance provided by the developer of Your internet browser and manufacturer of Your computer or device if You are unsure about adjusting Your privacy settings.

  1. Contacting Us

If You have any questions about Our Site or this Privacy Policy, please contact Us by email at, or by post at 116-118 Chancery Lane, London, WCA 1PP, UK. Please ensure that Your query is clear, particularly if it is a request for information about the data We hold about You (as under section 11, above).

  1. Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and You will be notified that a change has been made.